Our Methodology

How We Rate: 100+ Data Points Behind Every Score

Every casino is evaluated across 100+ data points, including licensing, payout speed, bonus value, payment options, UX, and player feedback. No paid placements, just data

Last updated 18 Mar 2026byOleksandr DavydenkoOleksandr DavydenkoGaming Product Expert
The Six Pillars

What We Measure and How

Every casino is scored across six independent metrics. Each one uses different data sources, scoring rules, and calculations to measure a specific part of the player experience

TRS30% of ORS

Trust & Reliability Score

Evaluates licensing strength, Terms & Conditions fairness, and customer support quality

TRS =License Score 50%+Terms Fairness 45%+Customer Support 5%
License Score50% of TRS

Every regulator receives its own weight based on oversight standards, player protection, dispute resolution, and compliance requirements. The strongest verified license determines the final license score

The casino's license score equals the highest weight among all its verified licenses. Multiple licenses don't stack — only the strongest one counts.

Strongest licenses
Kahnawake Gaming Commission90 pts
Curacao Gaming Authority85 pts
Anjouan Gaming License50 pts
Weakest licenses
Anjouan Gaming License50 pts
Curacao Gaming Authority85 pts
Kahnawake Gaming Commission90 pts
We verify every license claim against the regulator's public database before scoring
Terms Fairness Score45% of TRS

Our system reviews Terms & Conditions for restrictive, misleading, or unfair clauses. The score starts at 100 and penalties are applied for every detected issue

Red flag penalty (predatory clauses)−1 pts
Yellow flag penalty (restrictive clauses)−1 pts
High overall risk assessment−10 pts
Weekly monitoring & snapshots

Terms are regularly rechecked and historical snapshots are stored. This allows us to track changes over time and update scores when important conditions change

Customer Support Score5% of TRS

Support quality is measured through response availability, contact channels, transparency, and accessibility. Each support factor contributes to the final score equally

Live Chat
Live chat widget is present and functional
20 pts each
English Live Chat
Support agents respond in English
20 pts each
24/7 Support
Support is available around the clock
20 pts each
English Website
Full English language version exists
20 pts each
AU Supported
Australian players are actively supported
20 pts each

Formula: (number of flags met ÷ 5) × 100 = CS Score

FBS30% of ORS

Fair Bonuses Score

Measures the real value of casino bonuses, not just the advertised amount

FBS =Value 60%+Terms 40%
Brand aggregation mode

Best welcome bonus (or best of any type if none). Each individual bonus is scored, then one brand-level FBS is computed.

Value Assessment60% of FBS

We score the actual value of each bonus component. Missing data does not reduce the score, only available fields are evaluated

Match percentage (e.g. 100% up to $1,000)40%
Bonus cap amount (max you can receive)30%
Free spins total value (count × value per spin)25%
Cashback percentage5%
Percent match
151% → 100 pts⟶0% → 0 pts
Bonus cap
$1,500 → 100 pts⟶$50 → 0 pts
Free spins value
$150 → 100 pts⟶$0 → 0 pts
Cashback
25% → 100 pts⟶1% → 0 pts
Automatic currency normalisation

All bonus values are converted to AUD before scoring, allowing fair comparisons across different currencies and markets

Terms Quality40% of FBS

We review wagering rules, cashout limits, betting restrictions, deposit requirements, and bonus deadlines to measure how easy a bonus is to use

Effective wagering (multiplier × base coefficient)35%
Max cashout limit35%
Max bet during wagering (higher = better)10%
Min deposit required10%
Deadline (days to complete wagering)10%
Effective wagering
1x → 100 pts⟶60x → 0 pts
Max cashout
$5,000 → 100 pts⟶$200 → 0 pts
Max bet
$16 → 100 pts⟶$1 → 0 pts
Min deposit
$10 → 100 pts⟶$100 → 0 pts
Deadline
30 days → 100 pts⟶1 days → 0 pts
All AUD thresholds above account for currency conversion — a €500 max cashout is converted to its AUD equivalent using the latest weekly exchange rate before comparison
Wagering Base Difficulty

The same wagering requirement can have different difficulty levels depending on where it applies. We calculate the effective wagering requirement

Bonus amount×1
Deposit×1.5
FS winnings×0.8
Cashback×1.3
Deposit + Bonus×2

30x on Deposit + Bonus equals 60x effective wagering, while 30x on Bonus only remains 30x

Penalties & Adjustments

Penalty points apply when important bonus information is missing or when restrictive conditions significantly reduce bonus value

Sticky bonus (bonus balance removed after wagering)−8 pts
KYC required before bonus claim−1 pts
Phone verification required−1 pts
Wagering data not disclosed×0.5 multiplier

Bonus type multipliers — final adjustment by bonus category:

VIP Bonus -15%test +5%Other Bonus +0%Reload Bonus +15%Sportsbook Bonus -10%Mystery Bonus +0%Welcome Bonus +25%Birthday Bonus +2%Cashback +10%Free Spins +5%High Roller Bonus +10%No Deposit Bonus +20%Live Casino Bonus +5%Tournament Bonus -15%
PSS20% of ORS

Payout Speed Score

How fast your winnings reach your account after a withdrawal request

PSS =Speed Bucket → Score 100%
Payout speed scoring table

The fastest available withdrawal method determines the final PSS

Instant
100 pts
< 12h
96 pts
< 24h
90 pts
< 48h
80 pts
< 72h
70 pts
< 96h
60 pts
< 120h
50 pts
< 7 days
35 pts
> 7 days
14 pts
Unknown
2 pts
Currently based on casino-declared processing times across all available payment methods. We are actively building a system to collect real withdrawal speed data from verified players — stay tuned for even more accurate payout scoring
PCV5% of ORS

Payment Convenience Value

Scores the quality and variety of payment options

PCV =Methods 80 pts+Fees 10 pts+Limits 10 pts
Payment method tiersup to 80 pts

Payment methods are grouped into tiers based on popularity and relevance. Higher tiers contribute more points

Tier A — BPAY, MasterCard, Visa, Tetherup to 40 pts
Tier B — Neteller, MiFinity, AstroPay, CashtoCodeup to 20 pts
Tier C — Monero, Sticpay, Interac Online, Zimplerup to 15 pts
Tier D — CoinsPaid, Piastrix, Toncoin, N26up to 5 pts
PayID bonus

Casinos supporting PayID for both deposit and withdrawal get an extended scoring cap of up to 80 points total.

Fee scoringup to 10 pts
Low6 pts
High2 pts
No fees10 pts
Normal4 pts
Unknown5 pts
Withdrawal limit scoringup to 10 pts
< $1,0001 pts
Unknown3 pts
$1k–5k4 pts
$5k–10k7 pts
$10,000+10 pts
UXS5% of ORS

UX & Mobile Score

Measures how smooth, fast, and intuitive the casino experience is across desktop and mobile

UXS =Performance 10 pts+Mobile 10 pts+Navigation 30 pts+Game Search 25 pts+Registration 25 pts
Automated (Lighthouse)scored by Google

Weekly Google Lighthouse audits measure performance and mobile usability. Core Web Vitals directly affect the score

Performance (LCP, CLS, FID)up to 10 pts
Mobile usabilityup to 10 pts
Manual UX evaluationscored by analysts

Our analysts test navigation, game search, and registration experience across desktop and mobile devices

Navigation clarity & menu structureup to 30 pts
Game search & filtering qualityup to 25 pts
Registration friction (steps, KYC timing)up to 25 pts
CRA10% of ORS

Customer Reviews Aggregated

Combines CasinoAudit and external ratings into a single player satisfaction score

CRA =CasinoAudit Reviews 5%+External Platforms 95%
How CRA is calculated

CRA combines CasinoAudit reviews with ratings from external review platforms

Formula

CRA = ( 5 × InternalScore + 95 × ExternalScore ) / 100

■ CasinoAudit 5%■ External platforms 95%

If one source has no data, the other source receives the full weight

CasinoAudit Reviews5% of CRA

CasinoAudit ratings use a 1–100 scale. Scores are averaged and limited by review volume

Internal Score

InternalScore = min( avg(ratings), volume_cap )

Ratings are on a 1–100 scale — players choose their exact score
Only published and moderated reviews are counted
Volume caps prevent score inflation from a small number of reviews
Volume caps (more reviews = higher possible score)

Review volume limits prevent a small number of ratings from producing a perfect score

< 20 reviews
100 pts
< 15 reviews
98 pts
< 10 reviews
95 pts
< 5 reviews
93 pts
< 3 reviews
90 pts
≥ 20 reviews
100 pts (no cap)
External Platform Ratings95% of CRA

External ratings are normalized to a 0–100 scale before averaging across platforms

External Score

ExternalScore = avg( source_rating / scale_max × 100 )

Each source is normalized to the same 0–100 scale for fair comparison
All sources are weighted equally — no single platform dominates
Ratings are updated periodically and tracked over time

External sources tracked (7):

AskGamblersCasino GuruCasino orgLCBMr. GambleSitejabberTrustpilot

New sources are discovered and added automatically as they become available. Not every casino will have ratings on every platform.

Accuracy & transparency
Accuracy notice

External ratings may vary due to different scales, moderation policies, and update schedules

We do not link to external platforms or drive traffic away from CasinoAudit
Blacklisted or unreliable sources are excluded from the calculation
CRA is recalculated automatically after every data update
Score Interpretation

What the Numbers Mean

Every casino receives a score from 0 to 100. Here's how each range should be interpreted

0102030405060708090100
Very High90–100

Exceptional across all key metrics with strong trust, bonuses, payouts, and player experience.

High80–89

Strong overall performance with only minor weaknesses.

Above Average70–79

Good overall but with noticeable weaknesses in some areas.

Average60–69

Meets basic standards but offers few standout advantages.

Below Average50–59

Multiple weaknesses may affect the player experience.

Low0–49

Significant issues across key metrics. Not recommended.

Scores update automatically when underlying data changes. Ratings may increase or decrease over time based on real data
See It in Action

Score Breakdown Example

Adjust the sliders to see how each metric affects the final Overall Rating Score. The same formula is used for every casino

TRSTrust & Reliability×30%
82
FBSFair Bonuses×30%
71
PSSPayout Speed×20%
90
PCVPayment Convenience×5%
68
UXSUX & Mobile×5%
77
CRACustomer Reviews×10%
85
79.7
ORS
Above Average
Score breakdown
TRS82 × 30%
24.6
FBS71 × 30%
21.3
PSS90 × 20%
18.0
PCV68 × 5%
3.4
UXS77 × 5%
3.9
CRA85 × 10%
8.5
ORS
79.7
The example above uses sample scores for illustration. Real casino scores are calculated automatically from verified data sources and updated weekly. Weights are pulled directly from our live rating settings.
The Rating Pipeline

How a Casino Gets Rated

From discovery to publication, every casino follows the same rating process. No shortcuts, no paid placements

1
Discovery & Screening
We identify new casinos and verify the operator, licensing status, and basic site functionality before adding the casino to our system
Casinos without a verifiable license may still be listed, but appropriate warnings are applied
2
Data Collection
Our automated systems collect data from licenses, terms and conditions, bonus pages, payment methods, withdrawal times, and customer support information
Terms snapshots and key casino data are refreshed regularly to keep ratings up to date
3
Automated Scoring
Each metric is calculated independently using predefined formulas, weights, and scoring thresholds
Every casino follows the same methodology with no manual score adjustments
4
Quality Review
Analysts review unusual results and investigate potential data issues without altering the calculated scores
Editorial content explains the results, but the underlying scores remain unchanged
5
Publication
Casino profiles are published with full score breakdowns, metric details, and supporting information
Every published rating includes a transparent explanation of how the score was earned
6
Continuous Monitoring
Ratings are continuously updated as licenses, terms, reviews, and other important data change over time
Significant changes automatically trigger recalculations without manual intervention
Ratings are never final. Every score is a living number that changes as new data comes in. If a casino improves its payout speed, adds PayID, or fixes predatory T&C clauses — its score goes up automatically. The reverse is also true.
Common Questions

Frequently Asked Questions

Everything you need to know about how we evaluate, score, and monitor online casinos and why you can trust the results

The ORS is a weighted average of six independent pillars: Trust & Reliability (TRS), Fair Bonuses (FBS), Payout Speed (PSS), Payment Convenience (PCV), UX & Mobile (UXS), and Customer Reviews (CRA). Each pillar is scored from 0 to 100. The final ORS gives you a single, transparent score you can compare across casinos.
TRS measures how trustworthy a casino is based on its licensing authority, the fairness of its terms and conditions, and the quality of its customer support. Casinos licensed by UKGC or MGA generally score higher than those licensed only in Curaçao. We also monitor Terms & Conditions pages for changes through regular automated snapshots.
FBS evaluates each bonus based on four factors: real value, wagering requirements, bonus terms, and penalty clauses. It considers factors such as bonus amount, free spins, wagering type, maximum bet limits, game restrictions, and expiry rules. Bonuses with lower wagering requirements and fewer restrictions receive higher scores.
We score Payout Speed (PSS) based on the casino's documented withdrawal processing time. Instant to under 12 hours scores highest, while anything over 7 days scores near zero. We verify payout times using real withdrawal data and player reports, not casino marketing claims.
UXS combines automated Google Lighthouse audits (performance, accessibility, best practices, and SEO) with manual testing of mobile usability, navigation, registration flow, lobby layout, and game loading speed. Lighthouse data is updated regularly to keep the score current.
No. Ratings are calculated algorithmically from objective data. Casinos cannot pay to improve their score. Affiliate relationships (marked with "Visit Casino" links) are completely separate from the rating system.
Casino scores are updated whenever verified data changes. Lighthouse UX tests run automatically on a rolling schedule, while Terms & Conditions snapshots are taken weekly. The "Last reviewed" date shows the most recent update.
Reputation and marketing don't affect our scores. A well-known casino with restrictive bonus terms, withdrawal limits, or a weaker licence can score lower than a lesser-known casino with better player conditions. We rate what players actually get, not brand recognition.
PCV measures the availability and quality of a casino's payment methods. Payment options are grouped into tiers based on their relevance to Australian players, with widely used methods contributing more to the score. Casinos offering a broader range of popular payment methods receive higher scores.
CRA combines verified reviews from multiple trusted platforms, normalises them to a 0–100 scale, and weights them by review volume and recency. We also apply credibility checks to reduce the impact of suspicious or low-quality reviews.
Get in Touch

We Don't Hide Behind Our Data

Questions, feedback, or corrections? Contact the right team and we'll reply within 24 hours

For Players

Found incorrect information, want to report a casino, or have feedback? We'd love to hear from you.

players@casinoaudit.net

For Casino Operators

Want to submit your casino for review or request a factual correction? Contact our operator team.

partners@casinoaudit.net

For Media & Press

Need data, methodology details, or expert commentary? Our team is available for media enquiries.

press@casinoaudit.net
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